.

bot/states.py

@@ -0,0 +1,25 @@
+from aiogram.fsm.state import State, StatesGroup
+
+
+class TicketFlow(StatesGroup):
+    section = State()
+    topic = State()
+    subtopic = State()
+    description = State()
+    attachment = State()
+    duplicate_decision = State()
+
+
+class AdminFlow(StatesGroup):
+    close_resolution = State()
+    reject_reason = State()
+    note_text = State()
+    user_message = State()
+    find_number = State()
+    chat = State()
+    defer_reason = State()
+
+
+class UserFlow(StatesGroup):
+    comment = State()
+    chat = State()